On July 15, 2023, Ms. Nichols purchased a 2023 Mercedes Benz M2CA4G from Mercedes Benz USA. Almost immediately after purchase, the car had to be taken back for service because the rear cargo door and flooring proved to be defective. Even after service, there were continued problems with the windshield, air conditioner, proximity sensors, and starter.

The dealer was unable to repair these problems after multiple attempts leaving Ms. Nichols with no vehicle or any form of suitable transportation, keeping her from pursuing both economic and personal endeavors. The result of this was Ms. Nichols revoking her ownership of the vehicle as the dealer violated the Song-Beverly Act and demanded a refund on the transaction.

With no clue on the next steps, Ms. Nichols called our offices and was assigned to an attorney who looked at her case and saw potential. Consumer Action Law Group and client recovered over $90,000 including recovery of down and monthly payments, out-of-pocket expenses, payoff of the loan balance, and attorney fees, with deductions for miles driven to aid the damages caused by the dealer. With our help, Ms. Nichols was able to get the help she needed from people who she could trust and who would fight for her.

For over ten years, Consumer Action Law Group has been turning the tables on fraudulent dealerships. If you find yourself in a similar predicament, it’s time to seek legal help. Contact us for a free initial consultation to understand your rights. Hundreds have reclaimed their losses through our advocacy – let us help you too.