Ford Motor Company has issued a safety recall for certain 2011-2019 model year Ford Explorer vehicles, impacting around 1.9 million SUVs in the United States. This recall, which Ford refers to as Recall #24S02 or NHTSA Recall #24V-031, involves an issue with the exterior trim on the A-pillars that could create road hazards if the pieces detach while driving. Keep reading to learn more about the recall and what actions Explorer owners should take.
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The Defect Leading to the Recall
According to documents Ford submitted to the National Highway Traffic Safety Administration (NHTSA), some of the exterior A-pillar applique trim clip attachments may not have been properly engaged during assembly or repairs. The A-pillar trim borders both sides of the windshield. If the clips are not fully secured, the trim pieces can come loose or detach from the vehicle completely, increasing the risk of an accident.
Ford reports that the loose or detached trim parts can end up as road debris, increasing crash risks for other motorists unable to avoid them. So far, the rate of detachment incidents appears low, with Ford estimating just 5% of Explorers have defects related to the trim pieces. However, with nearly 1.9 million SUVs included in the recall, this still represents around 94,500 vehicles that could pose hazards.
What Ford Explorer Owners Should Watch For
Drivers may become aware of an issue with their A-pillar trim if they notice any gaps appearing around the pieces or hear rattling noises or excessive wind sounds around the trim area. Having the vehicle serviced before complete detachment happens reduces risks to other road users.
However, keep in mind that the trim could detach suddenly without warning, especially at higher speeds. Pay attention to any unusual sounds or sensations around the windshield while driving just in case.
What the Recall Entails for Owners
The recall remedy involves bringing Explorers to a local Ford or Lincoln dealer so technicians can inspect the A-pillar exterior trim attachments. If any clips or adhesive indicate problems, the dealer will replace the trim free of charge with an updated version less prone to detachment.
Ford expects to notify dealers about the recall procedures on January 22, 2024. Owner recall notification letters should go out between March 13-25, 2024. These will provide more guidance on getting free inspections or repairs. If you already paid to address A-pillar trim issues with your Explorer, Ford’s recall reimbursement plan may provide for refunds in certain situations.
What If My Ford Explorer Has Problems?
In addition to the A-pillar trim recall, some Ford Explorer owners have experienced other serious mechanical or equipment issues with their vehicles. Under state lemon laws, qualifying owners may have rights to significant compensation or vehicle buybacks from Ford if repeated warranty repairs don’t successfully fix problems.
However, pursuing these consumer protections requires understanding your rights and navigating complex legal processes. The experienced lemon law attorneys at Consumer Action Law Group can advise you regarding available options and legal strategies tailored to your situation.
If your Ford Explorer exhibits significant defects despite repair attempts, don’t struggle with a possible “lemon” alone. Call Consumer Action Law Group at (818) 254-8413 for a free, no-obligation case review from our legal team. We can help determine if your vehicle qualifies under lemon laws and then fight Ford for the compensation you deserve. Don’t wait – call today to protect your rights!